===============
Troubleshooting
===============

Encountering issues is a normal part of working with any software SDK. This page aims to provide solutions and guidance for some of the most common issues you might face while using the Finger SDK.

Frequent issues
==========================

Python wrapper
--------------

* ``.whl`` is not a supported wheel on this platform

    .. line-block::

        We provide Python wrapper for Windows and Linux on x86-64 architecture, for Python version 3.9 and 3.11 (CPython implementations).
        Please make sure your configuration matches these requirements by running ``pip inspect``.


* Import Error: libpython3.X.so.1.0: cannot open shared object file: No such file or directory

    | Our python wrapper relies on Python dynamic library. Please make sure the lib is installed or install it with:
    | ``apt-get install libpython3.X``


Still Need Help?
================

If your issue is not listed above or if you continue to experience problems, please reach out to our support team. Provide a detailed description of your issue, including any error messages, screenshots, or steps to reproduce the problem.

* **Support Email**: support@id3.eu
